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Returns + Exchanges

We urge our customers to select carefully. If you are unsure about fit or if you have any other questions, please contact info@boarsox.com.au and we’d be happy to help.
 
RETURN PROCEDURE

Please contact us by email to info@boardsox.com.au within 7 days from the date of delivery in order to make a return for exchange or credit note.

In order to process your exchange or credit note, please complete the Returns Form that is provided with your order.

Returns must be sent via Express Post or Registered Post and directed to:

Boardsox®

PO BOX 909

TORQUAY

VIC 3228

Australia

Please note, Boardsox® will not be responsible for return shipping costs (nor duty reimbursement in the case of international purchases - other than faulty items) for the exchange of change of mind items. And it is the responsibility of the customer to cover shipping costs to dispatch their updated order upon exchange of goods.

 
CHANGE OF MIND 
We want you to be happy with your purchase.
Boardsox® can offer Store Credit for a change of mind.
Boardsox® accepts the return of unworn and unused items in their original condition upon within 14 days of order delivery for exchange or credit note only.
Online purchases can only be returned for exchange or credit note via post, to our Australian Postal address. We recommend returning the parcel using a registered postal service.Boardsox® cannot be responsible for lost or undelivered returns.
  • We do not accept any return requests for change of mind on SALE items purchased. No exceptions.
  • We do not accept returns on previously credited items. 
  • We will not process refunds on Afterpay processed payments. 
Any questions or concerns regarding our Returns Policy please email us at info@boarsox.com.au
 
FAULTY ITEMS
Due to the nature of the printing process on cotton canvas, there will be some differences in quality between each design and what may appear our website.

In any item is faulty or significantly different than described, please contact our Customer Service team to arrange return. If the item is deemed to have a manufacturing fault, a repair or replacement can be issued first. A refund will be issued if we cannot repair or replace the item, or in approved circumstances.

Return postage of items with manufacturing faults will be reimbursed upon receipt.
 
We reserve the right to inspect the product, in cases deemed necessary, if reported as faulty before issuing either credit or refund. Allowing 14 days to be sent to our Head Office in Torquay, Victoria Australia.

All store credits or refunds for any return will be issued once received at our Australian returns address with relevant paperwork.

Boardsox® reserves the right to deny a return, if it does not meet our returns policy or was not authorised via email prior to receipt.

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Size Guide
Have a question about our Boardsox Surfboard Bags? Need help with sizing or need something made up custom to your board. Simply Submit your question below.

Please find attached our size guide for Boardsox Board Covers. 
Most of our covers are custom made to length. If you have a custom measurement you would like made please contact us

Please note some fun boards also suit the longboard cover ( it gives a little more width too)