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Returns + Exchanges

ITEM NOT AS DESCRIBED

If you believe the item you received is not as described on our website (i.e. incorrect item dimensions, colour, model variance) you are required to provide evidence so that we can investigate your claim. If your claim is approved and meets the criteria below, all expenses including shipping will be refunded.

Criteria:

  1. You notify us within 7 days of receiving the item you want to return
  2. Item is to be returned in a new, unused* condition and in the original packaging 

*If an item is received back to our warehouse and is deemed to be used, the Customer will be notified, and we will return the goods back at the cost of the customer.

We hope that you a love your new boardsox cover. We want you to be 100% happy. In saying that, please choose carefully as we are not able to give a refund if you simply change your mind or make a wrong decision.

We will offer to repair, replace, or refund at our discretion if the relevant good sold meets any of the following conditions:

  • Product does not match the product technical specifications online
  • Product contains defects or faults
  • Product is not fit for the purchase as described online

We are not obliged to issue a refund, credit, or exchange if:

  • The Customer changed their mind, decided they do not like the goods or they have no use for them
  • The Customer found the same or similar goods elsewhere for a cheaper price
  • The price of The Customer's purchased item is adjusted online or in-store and is now cheaper after the purchase date
  • Exchanges on items is not part of our returns policy

CHANGE OF MIND/ ORDERED WRONG SIZE COVER

We understand sometimes you may not need an item or you might have made a mistake during your order. It is the customers duty to ensure you have purchased the correct size for your surfboard. If you have any doubt - please reach out to us using our customer chat support for assistance.

You must notify us within 7 days of receiving the item/s to request an exchange, credit or refund.

For all change of mind returns, please ensure the following criteria are met:

  1. You notify us within 7 days of receiving the item you want to return
  2. The item was not discounted or on sale 
  3. Item is to be returned in a new, unused* condition and in the original packaging * There is to be NO surf wax on the covers

Conditions of a change of mind return:

  • The customer is responsible for paying the postage to return the item back to our Australian Warehouse
  • Any original shipping charges will not be refunded
  • Any pre-paid duties and taxes will not be refunded

 

PLEASE SUBMIT AN RETURNS/ EXCHANGES REQUESTS VIA THE TICKET BELOW