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Terms and Conditions


Boardsox® ships all parcels with Authority to Leave. If you do not wish for ATL please leave comments in the notes section of the checkout.

Boardsox takes no responsibility for any customs duties, foreign taxes or other fees that may be imposed during the importation into your country.

These costs are made at the discretion of your local postal service and are out of our control.


Website are either the property of, or used with permission by, Boardsox® and are protected by copyright, trademark and other laws and may not be used except as permitted by Boardsox®  with the prior written permission of the owner of such material.

Any unauthorized use of information or materials within this website may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations.


While Boardsox®  strives to keep our website accurate and up to date, it may contain errors, inaccuracies or may not be current at the time of viewing. Content, products and prices depicted on this Website are subject to change at any time without notice.


Boardsox®  does not store or keep credit card numbers from online transactions. The last four numbers and the expiry date of your credit card number are kept for order verification and identification purposes only. While every endeavour is made to ensure every shopping experience is a good one, in the event a credit card is used without the holder's authorisation, the cardholder must notify their credit card provider in accordance with their reporting rules and procedures.

Mist uses IP addresses to help diagnose problems and to administer the website. When you visit our website, we recognize only your domain name and not your e-mail address. We will see your e-mail address only if you fill out the account form or send us an e-mail message. If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and password and for restricting access to such information and to your computer. You agree to accept responsibility for all activities that occur under your account or password.


In order to make secure payments through the online e-shop we have chosen to use the PayPal Services, which enable you to safely & securely provide credit card, debit card or bank account information. We also encourage you to fully read & understand the Pay Pal privacy policies.

Boardsox®  reserves the right to update the terms and conditions set out herein without notice.

At Boardsox, your satisfaction is our joy! If you're not entirely happy with your purchase, feel free to return it within 30 days, provided it is in its original condition and undamaged. 

For refunds, please note that we deduct $10.00 to cover shipping and processing fees. Sale items may be returned for store credit, which you can use online, or exchanged for another product. However, refunds are not available for sale items. The value of the store credit or exchange will match the price you paid for the returned item.


  1. You notify us within 7 days of receiving the item you want to return
  2. Item is to be returned in a new, unused* condition and in the original packaging 

*If an item is received back to our warehouse and is deemed to be used, the Customer will be notified, and we will return the goods back at the cost of the customer.

We want you to be 100% happy. In saying that, please choose carefully as we are not able to give a refund if you simply change your mind or make a wrong decision.

We will offer to repair, replace, or refund at our discretion if the relevant good sold meets any of the following conditions:

  • Product does not match the product technical specifications online
  • Product contains defects or faults
  • Product is not fit for the purchase as described online

We are not obliged to issue a refund, credit, or exchange if:

  • The Customer changed their mind, decided they do not like the goods or they have no use for them
  • The Customer found the same or similar goods elsewhere for a cheaper price
  • The price of The Customer's purchased item is adjusted online or in-store and is now cheaper after the purchase date
  • Exchanges on items is not part of our returns policy

We understand sometimes you may not need an item or you might have made a mistake during your order. It is the customers duty to ensure you have purchased the correct size for your surfboard. If you have any doubt - please reach out to us using our customer chat support for assistance.

You must notify us within 7 days of receiving the item/s to request an exchange, credit or refund.

For all change of mind returns, please ensure the following criteria are met:

  1. You notify us within 7 days of receiving the item you want to return
  2. The item was not discounted or on sale 
  3. Item is to be returned in a new, unused* condition and in the original packaging * There is to be NO surf wax on the covers

Conditions of a change of mind return:

  • The customer is responsible for paying the postage to return the item back to our Australian Warehouse
  • Any original shipping charges will not be refunded
  • Any pre-paid duties and taxes will not be refunded


Sale items return policy

Sale items are eligible for exchanges or store credit only; refunds are not applicable. 

All requests must be made within 7 days from the date of delivery and be in the original condition with tags attached.


By agreeing to these Purchase & Shipping terms, you also consent to receive further electronic communications from us in relation to Boardsox ®, including information relating to products, competitions, promotions, special offers and any other commercial message. Of course, you may at any time, unsubscribe from receiving electronic commercial messages from us.