Boardsox Warranty & Repairs Policy

At Boardsox, we stand behind the quality and durability of the products we make.

Our products are designed for real surf life, which means sun, salt, sand, travel and regular use. Our warranties cover genuine defects in materials and workmanship when a product has been used for its intended purpose and cared for reasonably.

They do not cover normal wear and tear, accidental damage, misuse or damage caused by external factors.

Nothing in this warranty limits your rights under the Australian Consumer Law.

Canvas Surfboard Covers

Lifetime Warranty

Boardsox Canvas Surfboard Covers are covered by our Lifetime Warranty against defects in materials and workmanship.

What We Mean by Lifetime Warranty

For Boardsox Canvas Surfboard Covers, “Lifetime Warranty” means the reasonable usable life of the product while it is owned by the original purchaser.

It does not mean the lifetime of the customer, and it does not mean the product will remain in new condition indefinitely.

The reasonable usable life of a Canvas Surfboard Cover will depend on factors such as:

• How often the cover is used

• How it is cared for

• The conditions it is exposed to

• The way it is transported and stored

• The type and level of wear it experiences

Surfboard covers are working pieces of surf equipment and are exposed to sun, salt, sand, wax, fins, roof racks, vehicles, travel and regular handling.

Normal ageing, fading, abrasion and deterioration through use are not considered manufacturing defects.

The Lifetime Warranty covers genuine manufacturing faults such as:

• Defective stitching or seams

• Manufacturing defects in the canvas or materials

• Faulty components caused by a manufacturing defect

• Construction faults that prevent the cover from performing as it was reasonably designed to perform

If we confirm that a Canvas Surfboard Cover has failed because of a manufacturing defect during its reasonable usable life, Boardsox will provide an appropriate remedy in accordance with this warranty and your rights under the Australian Consumer Law.

This may include repair, replacement or another appropriate remedy depending on the nature of the fault.

What the Lifetime Warranty Does Not Cover

Our Lifetime Warranty is not an unlimited replacement guarantee.

It does not cover:

• Normal wear and tear

• Gradual wearing or thinning of fabric through regular use

• Abrasion caused by surfboard fins, roof racks, vehicles, concrete, sand or other surfaces

• Cuts, punctures, tears or burns caused by external objects or accidents

• Damage caused by fins or other sharp objects

• Damage caused by dragging the cover

• Wax, sunscreen, oils, chemicals, mould, mildew or staining

• UV fading, colour changes or cosmetic ageing

• Salt, moisture or environmental damage where reasonable care has not been taken

• Damage caused by incorrect sizing or forcing a board into a cover that is not suitable for it

• Overloading the product or using it outside its intended purpose

• Damage caused by airline baggage handling, freight companies, couriers or other third parties

• Damage caused while transporting the product on or in a vehicle

• Animal damage

• Improper storage

• Failure to follow reasonable care instructions

• Commercial hire or rental use unless otherwise agreed by Boardsox

• Modifications, alterations or repairs carried out by anyone other than Boardsox or a repairer authorised by Boardsox

• Damage that occurs after the product has reached the end of its reasonable usable life

Cosmetic changes that do not affect the function of the product are not considered manufacturing defects.

Zipperless Surfboard Covers & Board Slings

Boardsox Zipperless Surfboard Covers and Board Slings are covered by a 3 Year Warranty against defects in materials and workmanship from the original date of purchase.

This warranty covers genuine manufacturing defects that occur during normal intended use.

It does not cover:

• Normal wear and tear

• Cuts, tears, punctures or abrasion

• Fin damage

• Damage caused by misuse, neglect or improper care

• Damage caused by excessive loads or incorrect sizing

• Damage caused during airline travel, freight, courier transport or third party handling

• UV fading or cosmetic ageing

• Damage caused by accidents or external factors

• Modifications or repairs carried out by anyone other than Boardsox or an authorised Boardsox repairer

• Damage resulting from use outside the product’s intended purpose

If a manufacturing defect is confirmed, Boardsox will provide an appropriate remedy in accordance with this warranty and your rights under the Australian Consumer Law.

Surf Hats, Change Mats, Ponchos & Accessories

Boardsox Surf Hats, Change Mats, Ponchos and Accessories are covered by a 6 Month Warranty against defects in materials and workmanship from the original date of purchase.

This warranty does not cover:

• Normal wear and tear

• UV fading or colour changes

• Damage caused by misuse, neglect or improper care

• Accidental snagging, tearing, cutting or abrasion

• Damage caused by salt, sand, chemicals or environmental exposure where the product has not been reasonably cared for

• Damage caused by accidents or external factors

• Loss of the product or individual components

• Damage caused by modifications or unauthorised repairs

• Cosmetic changes that do not affect the function of the product

If a manufacturing defect is confirmed, Boardsox will provide an appropriate remedy in accordance with this warranty and your rights under the Australian Consumer Law.

Repairs

We believe repairing good gear is better than throwing it away.

Products used around surf, sand and travel can become damaged over time even where there is no manufacturing fault.

Where practical, Boardsox may be able to repair products that fall outside warranty or have been damaged through use.

Examples of non warranty repairs may include:

• Tears and punctures

• Worn areas

• Damaged hardware

• Damaged closures

• Travel damage

• General wear and tear

• Accidental damage

Repair requests are assessed individually.

Where the damage is not covered under warranty, repair charges and shipping costs may apply.

We will advise you of any repair costs before carrying out the repair.

We cannot guarantee that every damaged product can be repaired.

Making a Warranty Claim

To make a warranty claim, please contact Boardsox and provide:

• Your name and contact details

• Proof of purchase or other reasonable evidence of purchase

• The approximate purchase date

• A description of the issue

• Clear photographs showing the fault or damage

• Photographs of the complete product where requested

We may ask for additional photographs or information so we can properly assess the claim.

In some cases, we may need the product returned to Boardsox for inspection before determining whether the issue is covered.

Please do not return a product without contacting us first.

If a claim is confirmed as being covered by the Boardsox warranty, Boardsox will cover reasonable return shipping costs associated with the approved claim.

If, after assessment, the damage is found not to be covered by warranty, the customer may be responsible for shipping costs associated with returning the product.

Australian Consumer Law

Our Boardsox warranties are provided in addition to the rights and remedies available to consumers under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this warranty policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law.

Contact Boardsox

Email: support@boardsox.com.au

For all warranty and repair enquiries, please contact us before returning your product.